ORDERS, DELIVERY & EXCHANGES

Care, from our atelier to your door.

Every RIVE & RITUEL piece begins only after it has been chosen. This page explains the slower rhythm of made-to-order production, how your order travels from Geneva, and how we care for you when a different size or style is needed.

Request an exchange
Care, from our atelier to your door.

BEFORE YOUR PIECE BEGINS

Made for an order, not for a warehouse.

Unlike mass-produced swimwear, our pieces are prepared individually in Geneva. Please check your selected size, colour and delivery address before completing checkout. If you need guidance, our size guide and bespoke-fit service are available before your piece enters production.

Because this deliberate process begins soon after an order is received, cancellations and amendments can only be considered before production starts.

FROM ORDER TO ARRIVAL

A measured journey, in four acts.

  1. 01

    Order received

    Your size, colour and delivery details are reviewed before production begins.

  2. 02

    Made in Geneva

    Your piece is cut and sewn to order in our Swiss atelier.

  3. 03

    Quality checked

    Construction, finish and the selected details are checked by hand.

  4. 04

    Tracked delivery

    Your order begins its journey with a trusted tracked carrier.

DELIVERY, WITHOUT GUESSWORK

Sent from Switzerland, tracked to you.

Delivery timings combine atelier production with the carrier journey. Tracking is shared once your order has been collected.

01

Production time

Most pieces enter production shortly after purchase. Exact timing may vary by style, bespoke requirements and atelier demand.

02

Trusted carriers

Orders are generally dispatched with DHL or Swiss Post, selected according to destination and service availability.

03

Duties & local charges

International duties, taxes or handling charges may be applied by the destination country and remain the recipient's responsibility unless checkout states otherwise.

WORLDWIDE SHIPPING

From Switzerland, with full tracking.

We ship worldwide from Switzerland using trusted tracked carriers, including DHL Express and Swiss Post. The delivery partner may vary according to destination. Tracking details are supplied once your order has been dispatched.

DestinationEstimated delivery time
Switzerland1–2 business days
Europe2–5 business days
United Kingdom3–7 business days
International5–10 business days

Delivery estimates begin once production is complete and the parcel has been dispatched. Customs processing, severe weather, strikes and other circumstances outside our control may occasionally extend these times. Customers are responsible for entering a complete and accurate shipping address. Reshipping costs may apply where a parcel is returned because an address was incorrect, delivery was refused or the parcel was not collected.

THE EXCHANGE RITUAL

A considered solution when the first fit is not quite right.

We do not offer refunds on made-to-order pieces. To request an exchange, you must contact us within 5 days of delivery. Eligible garments may be exchanged for another size or style once our team has approved the request and the returned piece has passed inspection.

AN EXCHANGE MAY BE ARRANGED WHEN

  • You contact us within 5 days of delivery.
  • The piece is unworn, unwashed and returned with its hygiene seal, original tags and original packaging intact.
  • The garment is free from marks, scent, deodorant, make-up, damage or other signs of wear.
  • You can provide proof of purchase and the original order number.
  • You require a different size or another eligible style of the same value. Any price difference must be settled before dispatch.

PLEASE NOTE

  • We offer exchanges rather than refunds because every piece is made individually to order.
  • Made-to-measure, altered and personalised pieces cannot be exchanged or refunded unless a manufacturing fault is confirmed.
  • Orders placed through Zalando, Wolf & Badger or another third-party retailer are governed by that retailer's own terms and must be handled with them directly.
  • Colour may vary slightly between screens, and minor natural variations can occur in individually made garments.

IMPORTANT DISTINCTIONS

Clear terms for every kind of order.

01

Complimentary exchange service

For eligible direct orders, we provide a complimentary return shipping label and can arrange home collection in many regions. Availability may vary by destination.

02

Faulty or incorrect items

Contact us within 48 hours of delivery with your order number and clear photographs if an item is faulty or incorrect. We will review the issue promptly and arrange the appropriate resolution.

03

Third-party retailers

Purchases made through Zalando, Wolf & Badger or another authorised stockist must follow that retailer's shipping, exchange and return policy. Please contact the retailer directly.

04

Made-to-measure orders

Due to their personalised nature, bespoke and custom-sized pieces cannot be exchanged or refunded unless a manufacturing fault is identified.

ORDER CHANGES

Before production begins

Contact us immediately if you need to amend a colour, size or delivery detail. We will always do our best to help while production has not started. Once production begins, changes may no longer be possible.

CANCELLATIONS

Only before production begins

An order may only be cancelled before the garment enters production. Once work has begun, cancellation is no longer possible because each piece is being made specifically for its customer.

USEFUL DETAILS

Questions, answered carefully.

Can I amend an order after placing it?+

Contact us as soon as possible. If production has not begun, we will do our best to amend the size, colour or delivery details. Once a piece has entered production, changes may no longer be possible.

How long does production take?+

Production varies by style and atelier demand. Your order confirmation and customer-care correspondence provide the most relevant estimate for your piece.

Who pays for an exchange?+

Where our complimentary exchange service is available, our team will provide instructions and may arrange a collection. Availability can vary by destination and the circumstances of the exchange.

What happens if my piece arrives faulty or incorrect?+

Please contact us within 48 hours of delivery with your order number and clear photographs. We will review the issue personally and arrange the appropriate next step.

What happens if my parcel is delayed or lost?+

Use the tracking information supplied at dispatch first. If the parcel appears delayed beyond the carrier's expected window, contact us and we will assist with the carrier enquiry. A parcel is treated as lost only after the carrier completes its investigation.

Do you offer gift cards?+

Where gift cards are available, they can be used toward eligible purchases on our website in accordance with the terms shown at purchase.

EXCHANGE REQUEST

Begin your exchange here.

Complete the details opposite within 5 days of delivery and before returning anything. We will review eligibility, confirm the next step and provide return instructions where applicable.

Response timeWithin 1 to 2 business days