Terms of Service
Last updated: 20 July 2026
1. About These Terms
This website is operated by [INSERT LEGAL ENTITY NAME], trading as Rive & Rituel.
Throughout these Terms of Service, the expressions “Rive & Rituel”, “we”, “us” and “our” refer to the business operating this website. The expressions “you” and “your” refer to any person who accesses the website, creates an account, communicates with us or purchases a product or service from us.
These Terms of Service govern:
- Your access to and use of this website
- Orders placed directly through Rive & Rituel
- Customer accounts and store credit
- Products, services, content and features made available through the website
- Communications and content submitted to us
By accessing the website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service together with the policies referred to within them.
Our policies include our:
- Exchange, Store Credit & Statutory Returns Policy
- Shipping & Delivery Policy
- Privacy Policy
- Cookie Policy
- Product Care Guidance
- Any product-specific or promotional terms displayed before purchase
These documents form part of the agreement between you and Rive & Rituel.
Please read these Terms carefully before placing an order. If you do not agree to them, you must not use the website or purchase through it.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer our products and services. Shopify is not the seller of Rive & Rituel products and is not a party to the contract between you and us.
2. Our Business Details
The website and products sold directly through it are operated and supplied by:
Trading name: Rive & Rituel
Legal entity: [INSERT FULL LEGAL BUSINESS NAME]
Registered or trading address: [INSERT FULL BUSINESS ADDRESS]
Email: [INSERT CURRENT CUSTOMER-SERVICE EMAIL]
Telephone: [INSERT TELEPHONE NUMBER, IF APPLICABLE]
Swiss registration number: [INSERT BUSINESS REGISTRATION NUMBER]
VAT number: [INSERT VAT NUMBER, IF APPLICABLE]
You should ensure that these details are used when contacting us about an order placed directly through the Rive & Rituel website.
3. Eligibility to Use the Website
You may use the website only if you are legally capable of entering into a binding contract.
By placing an order, you confirm that:
- You have reached the age of legal majority in your country or place of residence; or
- You are placing the order with the permission and supervision of a parent or legal guardian who accepts these Terms on your behalf
You must not use the website or our products for an unlawful, fraudulent or unauthorised purpose.
You are responsible for ensuring that your access to and use of the website complies with the laws applicable to you.
4. Changes to These Terms
We may revise these Terms from time to time to reflect changes to:
- Our business or services
- Our products and production processes
- Our website or technical systems
- Applicable laws or regulatory requirements
- Payment, shipping or fulfilment arrangements
The version applying to an order will ordinarily be the version made available to you when that order was placed.
Updated Terms will apply to future use of the website from the date they are published. Changes will not retrospectively remove contractual or statutory rights connected with an order already accepted by us.
The date of the most recent revision appears at the top of this page.
5. Website Availability
We aim to keep the website accurate, secure and accessible, but we cannot guarantee that it will always be available without interruption.
We may temporarily suspend, withdraw, restrict or modify any part of the website where reasonably necessary for:
- Maintenance or technical improvements
- Security or fraud prevention
- Changes to our products or services
- Legal or regulatory compliance
- Events beyond our reasonable control
We are not responsible for temporary unavailability that is outside our reasonable control. Nothing in this section limits liability that cannot lawfully be excluded.
6. Product Information
We take reasonable care to ensure that product descriptions, measurements, photographs, prices and availability information are accurate when published.
However, our garments are individually cut, constructed and finished. Minor variations may occur between pieces as a natural result of small-scale or individual production. Such variations may include slight differences in stitching, placement, finishing, texture or colour.
These natural variations are not ordinarily manufacturing faults where they do not materially affect the garment’s appearance, fit, quality or intended use.
Product photographs are intended to represent each item as accurately as reasonably possible. However:
- Colours may appear differently depending on screen settings, lighting and device calibration
- Image cropping and scale may vary between devices
- Pattern or print placement may differ between individually produced garments
- Styling accessories shown in photographs may not be included unless stated
- Product dimensions may vary within reasonable manufacturing tolerances
The product description presented at the time of purchase forms part of your order.
7. Sizing and Fit
Our size guides and fit information are provided as general guidance. Body shape, garment construction, fabric compression and individual fit preferences can affect how an item feels when worn.
You are responsible for reviewing the applicable size guide and selecting your preferred size before ordering.
Where you require assistance, you may contact us before placing your order. Any sizing assistance we provide is based on the measurements and information supplied by you and cannot guarantee a particular subjective fit.
An incorrect size selected by the customer is not a manufacturing defect. Eligible standard-sized garments may nevertheless be considered for exchange or store credit under our Exchange, Store Credit & Statutory Returns Policy.
8. Made-to-Order Production
Many Rive & Rituel garments are made individually following purchase rather than being drawn from mass-produced stock.
Where a product is described as made-to-order, production will begin after your order has been accepted and payment has been authorised.
Estimated production periods are approximate and may vary according to:
- Order volume
- Fabric or trim availability
- The complexity of the garment
- Atelier capacity
- Bespoke or custom requirements
- Quality-control requirements
- Events beyond our reasonable control
Production estimates are separate from carrier delivery estimates.
We will endeavour to notify you where we become aware of a material production delay. A delay does not automatically entitle either party to cancel where performance remains possible, except where cancellation or another remedy is required by applicable law.
9. Bespoke, Personalised and Made-to-Measure Products
Some products or services may allow customers to request bespoke sizing, personalised details, alterations, monogramming, custom colours or other non-standard specifications.
You are responsible for ensuring that all measurements, spelling, colours, instructions and personalisation details supplied to us are complete and accurate.
We may contact you to clarify a request before production begins. Production may be delayed until the required information is received.
Once bespoke or personalised production has begun, the order cannot ordinarily be changed or cancelled.
Made-to-measure, personalised or clearly customised products cannot ordinarily be returned, exchanged or credited merely because the customer has changed their mind or supplied incorrect information.
This restriction does not apply where:
- The product is faulty
- The product has not been made according to the confirmed specification
- The wrong product has been supplied
- Applicable law requires another remedy
10. Placing an Order
Products displayed on the website constitute an invitation for customers to submit an order. They do not constitute a binding offer by Rive & Rituel to supply every product shown.
When you place an order, you are making an offer to purchase the selected products subject to these Terms.
Before submitting your order, you are responsible for checking:
- The selected product
- Size and colour
- Quantity
- Customisation or measurement details
- Billing and delivery information
- Contact details
- The total price displayed
- Any delivery charges, duties or taxes shown at checkout
After placing an order, you will ordinarily receive an automated acknowledgement. This acknowledgement confirms that the order has been received but does not necessarily mean that it has been accepted.
A binding contract is formed when we expressly accept the order, begin production, dispatch the product or otherwise confirm acceptance, whichever occurs first.
11. Order Acceptance and Refusal
We reserve the right to decline or cancel an order before acceptance for legitimate reasons, including where:
- A product, fabric, colour or component is unavailable
- An obvious pricing or product-information error has occurred
- Payment has not been authorised
- The billing or delivery information cannot be verified
- We reasonably suspect fraud, payment misuse or unauthorised activity
- The order appears to have been placed for unauthorised resale
- A destination cannot be served safely or legally
- The order breaches purchase limits or promotional conditions
- Fulfilling the order would breach a legal, regulatory, sanctions or customs requirement
- The requested customisation cannot reasonably be completed
Where we cancel an order after payment has been collected but before goods have been supplied, the amount paid for the cancelled portion will be returned to the original payment method unless another arrangement is agreed or legally required.
We are not obliged to accept an order merely because payment has been temporarily authorised.
12. Purchase Limits and Resale
Products purchased through the website are intended primarily for personal use unless a wholesale or commercial arrangement has been agreed separately in writing.
We may limit quantities or refuse orders that reasonably appear to have been placed:
- For commercial resale
- By unauthorised dealers or distributors
- To circumvent purchase limits
- Through multiple accounts or payment methods connected to the same purchaser
- In connection with suspected fraudulent activity
Wholesale, stockist and commercial orders are subject to separate written terms and are not governed solely by these consumer Terms.
13. Prices and Currency
Product prices will be displayed in the currency selected or made available through the website.
Prices may change at any time before an order is placed. Changes will not ordinarily affect an order already accepted, except where there has been an obvious pricing error or where a mandatory tax or legal requirement applies.
The total shown at checkout may include or exclude taxes and duties depending on:
- The customer’s destination
- The currency or regional storefront used
- Applicable tax rules
- The shipping service selected
- Whether duties are collected at checkout or on import
Where taxes, customs duties, brokerage charges or local import fees are not expressly included at checkout, they may be charged separately by the destination country, carrier or customs authority.
The customer is responsible for import costs imposed by their destination unless the checkout expressly states that such costs are included.
14. Obvious Pricing Errors
Despite reasonable care, a product may occasionally be displayed with an incorrect price.
Where a pricing error is obvious and could reasonably have been recognised as an error, we may:
- Contact you for instructions
- Offer the product at the correct price
- Cancel the affected item or order and return the relevant payment
We will not intentionally substitute a higher price after an order has been accepted without your agreement.
15. Payment
Available payment methods will be displayed at checkout.
By submitting payment details, you confirm that:
- You are authorised to use the selected payment method
- The information supplied is accurate
- Sufficient funds or credit are available
- The payment does not involve fraud or unlawful activity
Payment processing may be performed by Shopify Payments or another authorised third-party provider. Payment providers may apply their own terms, verification procedures and privacy practices.
We do not ordinarily receive or retain complete payment-card details.
An order may be delayed, declined or cancelled where payment cannot be authorised or where further verification is reasonably required.
16. Payment Authorisation and Security Checks
We may undertake reasonable fraud-prevention and identity-verification checks before accepting or dispatching an order.
We may request additional information where:
- The billing and delivery details differ materially
- The order value is unusually high
- The payment provider requests verification
- Fraud-screening systems identify a potential risk
- We reasonably believe the transaction may be unauthorised
Failure to provide reasonably requested verification may result in the order being delayed or cancelled.
17. Customer Accounts
You may be able to create a customer account to review orders, manage details or receive store credit.
You are responsible for:
- Providing accurate account information
- Keeping login details confidential
- Restricting access to your device and account
- Informing us promptly of suspected unauthorised access
- Ensuring that your email address remains current
You must not impersonate another person, create an account using false information or use another customer’s account without permission.
We may suspend or restrict an account where reasonably necessary to protect the customer, Rive & Rituel or other users from fraud, security threats or misuse.
18. Store Credit
Approved store credit may be added to the customer account associated with the original order email address or issued through another identifiable credit method.
Unless otherwise stated or required by law, store credit:
- May be used only for purchases made directly through Rive & Rituel
- Cannot be redeemed for cash
- Cannot be transferred or resold
- Cannot be applied retrospectively
- Cannot be used to purchase further credit or gift cards
- Is subject to the currency and redemption conditions stated when issued
Store credit issued as a voluntary alternative to an exchange or change-of-mind return does not create a right to a cash refund.
This does not affect any statutory right to receive money through the original payment method where such a right applies.
19. Gift Cards
Gift cards, where available, are subject to any additional conditions displayed when purchased or issued.
Unless applicable law requires otherwise:
- Gift cards cannot be exchanged for cash
- Gift cards cannot be replaced if transferred to or used by an unauthorised person
- Customers are responsible for keeping gift-card details secure
- Gift cards cannot be used to purchase another gift card
- Promotional gift cards may have separate validity conditions
- Gift-card purchases may be excluded from promotional discounts
Nothing in this section overrides mandatory laws governing gift-card validity, expiry or redemption.
20. Promotions and Discount Codes
Promotional offers and discount codes are subject to the terms displayed with the promotion.
Unless expressly stated otherwise:
- Only one promotional code may be used per order
- Codes cannot be applied retrospectively
- Codes have no cash value
- Codes may be restricted by product, territory, customer or date
- Codes may not apply to gift cards, bespoke services or selected products
- Offers are subject to availability
- Delivery charges, taxes and duties may be excluded
- Discounts cannot be combined
- Promotional items are valued according to the price actually paid
We may withdraw or correct a promotion where it contains an obvious error, has been used fraudulently or is being circulated contrary to its stated conditions.
We will not remove a valid promotion from an order already accepted unless the promotion was obtained or used unlawfully or fraudulently.
21. Order Changes
You should contact us immediately if you need to change:
- Size
- Colour
- Delivery address
- Contact details
- Customisation instructions
- The product ordered
We will try to accommodate reasonable changes where production has not begun.
Once production, personalisation, alteration or fulfilment has commenced, changes may no longer be possible.
A requested change is not confirmed until we have accepted it in writing. Additional charges may apply where the requested replacement or alteration has a higher value or requires additional work.
22. Order Cancellation
Requests to cancel an order should be submitted as soon as possible.
Standard products may be cancelled before acceptance or production begins, subject to applicable law.
Once a made-to-order, personalised, bespoke or made-to-measure product has entered production, voluntary cancellation may no longer be possible.
Where a statutory cancellation right applies, it will be honoured according to the applicable law and our Exchange, Store Credit & Statutory Returns Policy.
Nothing in these Terms removes cancellation rights that cannot lawfully be excluded.
23. Production, Dispatch and Delivery Estimates
Production and delivery dates are estimates unless we have expressly agreed in writing that a date is guaranteed.
Delivery times shown on the website ordinarily begin after production is complete and the parcel has been accepted by the carrier.
A tracking number or dispatch confirmation does not guarantee a particular delivery date.
Delivery may be affected by:
- Customs processing
- Carrier delays
- Severe weather
- Strikes or transport disruption
- Public holidays
- Incorrect address details
- Missed delivery attempts
- Remote-area services
- Import inspections
- Events outside our reasonable control
Where a delay becomes material, we will provide the assistance or remedy required by the applicable contract and consumer law.
24. Delivery Addresses
You are responsible for providing a complete and accurate delivery address.
This includes, where relevant:
- Full recipient name
- Building and apartment number
- Street address
- Postal or ZIP code
- City and country
- Telephone number
- Access instructions
- Company, hotel or reception details
We are not responsible for delays or additional charges caused by incorrect or incomplete information supplied by the customer, except to the extent that we contributed to the error.
Once an order has entered fulfilment or been dispatched, an address change may not be possible.
Where a parcel is returned because of an incorrect address, refusal, non-collection or repeated failed delivery, the customer may be responsible for reasonable reshipping or return costs, unless the delivery failure was caused by us or the carrier.
25. Delivery to Safe Places, Reception Areas and Collection Points
Where you instruct or authorise the carrier to leave a parcel:
- In a safe place
- With a neighbour
- At reception or concierge
- In a parcel locker
- At a collection point
- At another nominated location
Delivery to that nominated location may be treated as completed where permitted by applicable law.
You are responsible for ensuring that the nominated place is secure and suitable.
This does not limit our responsibility where a parcel was not delivered in accordance with the agreed instructions or where applicable law places the delivery risk on us until physical receipt.
26. Customs and Import Requirements
International orders may be inspected by customs authorities.
You are responsible for ensuring that the products may lawfully be imported into the destination country.
We may provide commercial invoices, origin information or other reasonable documentation, but we cannot control:
- Customs-processing times
- Import decisions
- Local tax assessments
- Carrier brokerage fees
- Customs inspections
- Restrictions imposed by the destination country
Where a parcel is refused, abandoned or returned because import charges were not paid, reasonable return, customs and reshipping costs may be deducted from any amount otherwise due, where permitted by law.
27. Risk and Ownership
Ownership of a product passes to you once we have received payment in full and the product has been delivered, unless applicable law provides otherwise.
Risk of accidental loss or damage passes in accordance with the law applicable to the order.
For consumer deliveries, nothing in these Terms transfers risk earlier than is permitted by mandatory consumer law.
28. Exchanges, Store Credit and Statutory Returns
Our voluntary exchange and store-credit service is governed by our Exchange, Store Credit & Statutory Returns Policy, which forms part of these Terms.
Unless another period is required by applicable law, a request under our voluntary exchange service must be submitted within five calendar days of delivery.
Eligible garments must satisfy all applicable return conditions, including requirements concerning:
- Hygiene protection
- Original tags
- Wear and washing
- Marks and odours
- Packaging
- Return authorisation
- Proof of purchase
- Inspection and approval
Submitting an exchange request does not guarantee acceptance.
No wording in these Terms or our exchange policy limits a remedy that must be provided for faulty, damaged, incorrectly supplied or materially misdescribed goods.
Insert link: [EXCHANGE, STORE CREDIT & STATUTORY RETURNS POLICY]
29. Faulty, Damaged or Incorrect Products
You should inspect your order promptly after delivery.
If a product appears to be faulty, damaged in transit or different from what was ordered, please contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Clear photographs
- Packaging photographs where transit damage is suspected
- Any other information reasonably required to assess the matter
You must not continue using, wash, alter or attempt to repair the product where doing so may worsen the issue or prevent proper assessment.
Following assessment, we will provide the remedy agreed with you or required by applicable law. Depending on the circumstances, this may include repair, replacement, exchange, price reduction, store credit or refund.
A request to contact us promptly helps us investigate the issue and does not remove statutory rights that apply for a longer period.
30. Product Care and Customer-Caused Damage
You are responsible for following the care instructions supplied with or displayed for the product.
Rive & Rituel is not responsible for damage caused by:
- Failure to follow care instructions
- Washing at an unsuitable temperature
- Tumble drying where prohibited
- Bleach or harsh chemicals
- Chlorine, salt or sunscreen left untreated
- Oils, lotions or fake tan
- Rough pool edges or abrasive surfaces
- Jewellery or sharp objects
- Improper storage
- Alteration or repair by another person
- Misuse, accident or ordinary wear and tear
This section does not apply where the underlying damage was caused by a manufacturing defect or where liability cannot lawfully be excluded.
31. Third-Party Retailers
These Terms apply only to purchases made directly through Rive & Rituel.
Products purchased through Zalando, Wolf & Badger, another authorised retailer, marketplace or stockist are subject to the contract and policies of the retailer that processed the payment.
Requests relating to shipping, cancellation, returns, refunds or exchanges for such purchases must ordinarily be directed to that retailer.
Rive & Rituel cannot directly refund a payment collected by another retailer.
This does not prevent you from contacting us about product-care questions or a suspected manufacturing issue.
32. Website Content
The content available through the website is provided for general product, brand and shopping information.
While we take reasonable care over the website, we do not promise that every item of content will always be:
- Complete
- Continuously available
- Free from typographical errors
- Suitable for every individual purpose
- Updated immediately after a change occurs
You should rely on the product, price and order information displayed during checkout and in the order confirmation applicable to your purchase.
Historical journal articles, archived campaigns and editorial content may no longer reflect current products, prices or services.
33. Errors and Corrections
Occasionally, the website may contain an error relating to:
- Product descriptions
- Size or colour information
- Pricing
- Promotions
- Availability
- Production estimates
- Delivery charges
- Duties or taxes
- Images or technical content
We may correct an error and update the relevant information.
Where an error materially affects an order already submitted, we may contact you to confirm whether you wish to proceed on the corrected basis or cancel the affected item.
Any cancellation refund will be returned in accordance with applicable law and the original payment arrangements.
34. Intellectual Property
The website and its contents are owned by or licensed to Rive & Rituel and are protected by applicable intellectual-property laws.
Protected content includes, without limitation:
- The Rive & Rituel name and branding
- Logos and trade dress
- Product names
- Garment designs and design details
- Photographs and videos
- Illustrations and artwork
- Graphics and layouts
- Copy and editorial text
- Lookbooks and catalogues
- Website code and digital assets
- Size charts and product documentation
You may access the website for personal, non-commercial shopping and informational use.
You must not, without prior written permission:
- Reproduce or republish substantial website content
- Copy photographs or product descriptions for commercial use
- Manufacture or commission copies of our designs
- Remove ownership or rights notices
- Sell, license or distribute our content
- Use our branding in a misleading manner
- Suggest an affiliation or endorsement that does not exist
- Use automated systems to create a commercial database of our products
- Train or develop a commercial system using our protected content where permission is required by law
Nothing in these Terms transfers ownership of any intellectual-property right to you.
35. Customer Reviews and Other Submissions
You may be invited to submit reviews, photographs, comments, competition entries, suggestions or other content.
You retain ownership of original content you create.
By deliberately submitting content for publication through the website or an associated Rive & Rituel feature, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display that content for the purpose for which it was submitted.
We will not use privately submitted creative proposals, photographs or personal content for unrelated advertising merely because they were sent to customer service.
Where we wish to use customer photographs, testimonials or identifiable content more broadly for marketing, we may request additional permission where appropriate.
You confirm that submitted content:
- Is accurate and reflects your genuine experience
- Does not infringe another person’s rights
- Is not defamatory, unlawful, threatening or discriminatory
- Does not contain malicious code
- Does not reveal another person’s private information without permission
- Does not misleadingly impersonate another person
We may moderate, decline or remove content that breaches these standards, but we are not obliged to publish every submission.
36. Feedback and Unsolicited Ideas
We welcome ordinary feedback concerning our products and services.
However, unless we have entered into a separate confidentiality agreement, unsolicited business concepts, product proposals or design ideas will not be treated as confidential.
Sending an unsolicited idea does not create:
- A confidential relationship
- An obligation to develop or use the idea
- An obligation to provide compensation
- An exclusive relationship
- A restriction preventing us from pursuing similar concepts independently
This section does not give us ownership of your original intellectual property.
37. Third-Party Services and Links
The website may integrate or link to third-party services, including:
- Payment providers
- Delivery carriers
- Review platforms
- Social-media services
- Analytics providers
- Size or fit tools
- Customer-support systems
- Embedded media
- Other retailers or partners
Third-party websites and services operate under their own terms and privacy policies.
We are not responsible for independent third-party content or services merely because a link or integration appears on our website.
Where we select or engage a third party to perform part of our contractual obligations, this section does not exclude responsibility that applicable law places on Rive & Rituel.
38. Privacy and Cookies
Our collection and use of personal information is described in our Privacy Policy.
The website may also use cookies or similar technologies as explained in our Cookie Policy or consent-management tool.
By creating an account or placing an order, you confirm that the personal information supplied is accurate and that you are authorised to provide it.
Insert link: [PRIVACY POLICY]
Insert link: [COOKIE POLICY]
39. Prohibited Uses
You must not use the website or its content:
- For any unlawful or fraudulent purpose
- To infringe our rights or another person’s rights
- To transmit malware, viruses or destructive code
- To interfere with the website’s security or operation
- To gain unauthorised access to an account, system or database
- To collect personal information unlawfully
- To scrape or extract content for unauthorised commercial use
- To send spam, phishing communications or deceptive requests
- To manipulate reviews, promotions, pricing or account credit
- To place fraudulent orders or initiate fraudulent payment disputes
- To impersonate another person or provide deliberately false information
- To harass, threaten, abuse or discriminate against another person
- To circumvent territorial, product or purchase restrictions
- To reproduce or exploit the website commercially without permission
We may restrict access, suspend accounts, cancel affected orders or report unlawful conduct where reasonably necessary and legally permitted.
40. Security
You must not attempt to test, probe, bypass or interfere with the security of the website without written authorisation.
You should notify us promptly if you become aware of:
- Unauthorised account access
- A suspected payment-security incident
- Malicious code
- A vulnerability affecting customer information
- Fraudulent communications purporting to come from Rive & Rituel
We will never ask you to send full payment-card information by ordinary email.
41. Suspension and Termination
You may stop using the website at any time.
We may suspend or terminate access to an account or website feature where reasonably necessary because:
- These Terms have been materially breached
- Fraudulent or unlawful activity is suspected
- The security of an account is at risk
- The website or service is being abused
- We are required to do so by law
- Continuing access would expose us or another person to material harm
Termination does not remove rights or obligations that arose before termination, including payment obligations, ownership rights, confidentiality duties and provisions intended to survive termination.
Suspending an account does not permit us to retain money or deny consumer remedies where doing so would be unlawful.
42. Our Responsibility to Consumers
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for:
- Fraud or fraudulent misrepresentation
- Intentional wrongdoing
- Gross negligence where liability cannot be excluded
- Death or personal injury caused by negligence where such exclusion is prohibited
- Defective, unsafe or incorrectly supplied products where mandatory law applies
- Any statutory consumer right that cannot be waived
We are responsible for losses that are a reasonably foreseeable consequence of our breach of contract or failure to exercise legally required care.
For consumer orders, we are not responsible for losses that are purely commercial or connected with a trade, resale, profession or business activity where the products were purchased principally for personal use.
43. Events Beyond Our Reasonable Control
We are not responsible for a delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to reduce its effects.
Such events may include:
- Severe weather or natural disasters
- Fire, flood or epidemic
- War, civil disorder or terrorism
- Government restrictions or sanctions
- Customs disruption
- Strikes or transport interruption
- Energy or communications failures
- Carrier-network disruption
- Material shortages outside our reasonable control
- Cyberattacks despite reasonable protective measures
- Closure or interruption affecting our atelier or suppliers
Our obligations will be suspended for the period reasonably affected by the event.
Where performance becomes impossible or the delay becomes substantial, either party may have the right to cancel the affected part of the order in accordance with applicable law. Any money due following cancellation will be handled in accordance with those legal requirements.
44. Business and Commercial Purchases
Where you purchase products wholly or mainly for commercial purposes, resale, professional styling, events, hospitality, editorial production or another business activity, additional or separate commercial terms may apply.
To the maximum extent permitted by law, Rive & Rituel will not be liable to a business customer for:
- Loss of profit
- Loss of revenue
- Loss of business opportunity
- Loss of anticipated savings
- Loss of goodwill
- Indirect or consequential commercial loss
Any agreed liability cap applying to a business transaction will be stated in the relevant wholesale, commercial or bespoke agreement.
This section does not apply to ordinary consumer purchases.
45. Responsibility for Your Breach
You are responsible for reasonably foreseeable loss caused by your unlawful use of the website, fraud or material breach of these Terms.
You will not be required to indemnify us for losses caused by our own negligence, breach, unlawful conduct or matters for which liability cannot legally be transferred.
Any claim under this section must be reasonable, evidenced and permitted by applicable law.
46. Complaints
We hope to resolve concerns directly and fairly.
A complaint should include:
- Your name
- Order number, where applicable
- A clear description of the issue
- The outcome you are seeking
- Supporting photographs or documents
Complaints may be sent to:
[INSERT CURRENT CUSTOMER-SERVICE EMAIL]
We will aim to acknowledge and review complaints within a reasonable period. Response times may vary according to the complexity of the issue and whether information is required from a carrier, payment provider or other third party.
47. Governing Law and Consumer Rights
These Terms and any contract formed directly with Rive & Rituel are governed by Swiss law.
However, where you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you and cannot lawfully be excluded by agreement.
Nothing in these Terms prevents a consumer from bringing a claim before a court that has mandatory jurisdiction under applicable consumer law.
For business-to-business transactions, the courts at [INSERT CANTON AND CITY, EXPECTED TO BE GENEVA, SWITZERLAND] will have exclusive jurisdiction unless otherwise agreed in writing.
48. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified or severed only to the minimum extent necessary.
The remaining provisions will continue in effect.
49. No Waiver
If we delay or fail to enforce a provision of these Terms, that does not mean that we have waived the provision or lost the right to enforce it later.
A waiver is effective only where it is clearly given and applies only to the specific circumstances for which it was granted.
50. Assignment
You may not transfer your contractual rights or obligations to another person without our written consent, except where applicable law allows such a transfer.
We may transfer our rights or obligations as part of a legitimate business reorganisation, sale or transfer, provided that doing so does not reduce your contractual or statutory protections.
51. Entire Agreement and Order of Priority
These Terms, together with the policies and product information incorporated into them, constitute the agreement between you and Rive & Rituel concerning your use of the website and direct purchase.
Where documents conflict, the following order will generally apply:
- Any individually agreed written terms
- The order confirmation
- Product-specific terms displayed before purchase
- These Terms of Service
- The policies incorporated by reference
Mandatory law will always take priority.
52. Language
These Terms may be translated for customer convenience.
Where legally permitted and a translation differs materially from the original English version, the English version will govern.
This clause does not limit any legal requirement to provide contractual information in another language or any consumer protection arising from the language in which the contract was concluded.
53. Contact Information
Questions concerning these Terms should be sent to:
Rive & Rituel
[INSERT FULL LEGAL ENTITY NAME]
[INSERT FULL BUSINESS ADDRESS]
[INSERT POSTCODE, CITY AND SWITZERLAND]
[INSERT CURRENT CUSTOMER-SERVICE EMAIL]
[INSERT TELEPHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER, IF APPLICABLE]
